Back to: Home

translation will be ready soon

Dear stakeholders,

I am pleased to welcome you to the latest RETAL 2022 Sustainability Report which I hope you willfind both interesting and informative.

As we reflected on the aftermath of the pandemic, 2022 was yet another very disruptive year highlighting, once again, the importance of Corporate Social Responsibility management for RETAL as a business and as an employer. This is made obvious by the constantly growing interest of our stakeholders in our environmental and social action.

The challenges we faced in 2022 reinforced our commitment to CSR management, to make RETAL more resilient, cementing our reputation as a trusted and sustainable partner. Despite this tense situation, I am glad to see the unfaltering support of the RETAL’s Board of Directors as I continue to implement the company’s sustainability strategy, which I set in 2018 when I joined RETAL.

With additional resources and expertise allocated to sustainability management, I continue to take action to mitigate our environmental and social impacts, to progress towards our goals and further expand our scope of action. For example, Occupational Health & Safety (OHS) management, a highly material CSR topic, will be integrated into the Sustainability department in 2023.

Also, I strongly feel that RETAL has reached major environmental milestones in 2022 by setting science-based target for GHG reduction and performing a risk analysis on climate related issues according to the TCFD guidelines. This completes the integration of climate change, our main environmental impact, in our business and position us as a leading organisation in this field.

But beyond the mainstream climate change topic,RETAL’s Board of Directors and I are appreciative thatour people are at the heart of our business and crucialto our long-term sustainability. In 2022, alongsideour HR team, we took steps to enhance our workingenvironment, by engaging with, protecting anddeveloping our professionals, to ensure they remainour driving force. Asdemonstrated by the strategicdecision taken in 2022 to integrate OccupationalHealth and Safety (OHS) into CSR management,our workforce will be a strong focus area of oursustainability action in the years to come.

RETAL’s holistic approach to sustainability, completed by our sustainable procurement programme running since 2019 and our work to formalize our business ethics, delivers positive results that we can be proud of. In 2022, for the fifth year in a row, we increased our EcoVadis rating and obtained our fourth CDP B score.

These achievements show that RETAL is on the right track, driving us to support each other to work even closer in finding sustainable solutions to meet your expectations.

Emmanuel Duffaut Chief Sustainability Officer
Read full statement

Sustainability report 2022

Through this sustainability report we intend to provide all our stakeholders with an overview of RETAL’s current situation and the first steps into our sustainability journey.

We would like to use this report as a key element in our stakeholders’ engagement and we hope that it will spur comments, questions and suggestions that will help us improve our global CSR action. We will be glad to hear from you at sustainability@retalgroup.com

Download Sustainability report Executive summary

Key facts about our sustainability initiatives

Renewable electricity

43% globally in EU&US

Science-based targets

Validated by SBTi target submission in 2023

GHG savings

116 000tn (+15%) in 2022

EcoVadis Score

63% (+3pts) Silver level

CDP climate change

A- score

Management approach

In order to reach our CSR objectives of performance, transparency and accountability, and to meet our stakeholders’ expectations, RETAL is adopting a systematic and holistic approach by implementing the ISO 26000 standard internally and throughout our supply chain.

To help us achieve this in an efficient way we are using the CSR Analytics Pro Toolkit designed by leading international CSR consultancy the CSR Company International, specializing on Strategic CSR, Business Ethics, Sustainability and Stakeholder Engagement.

For all ISO 26000 ‚Core Subjects‘, RETAL is adopting a “Plan-Do-Check-Adjust” management approach, defining global objectives and targets through policies, implementing action plans with KPIs to reach those targets, and retro-adjusting objectives based on results.

ISO 26000 standard

ISO 26000 is an internationally recognized standard for CSR management with a holistic approach focusing on seven core subjects:

• Organisation Governance,
• Human Rights,
• Labour Practices,
• The Environment,
• Fair Operating Practices,
• Consumer Issues
• Community Involvement and Development.

Implementing ISO 26000 will provide robustness to our action and allow RETAL to align with European recommendations in terms of non-financial reporting.

Whistle-blowing channel

RETAL strives to be a transparent and ethical company and welcomes any of its employees and external stakeholders to report in good faith any actual or suspected violation of our Policies and any other irregularities, potentially detrimental to RETAL and its business, that they may observe. For this purpose, RETAL has created the following whistle blowing channels through which a violation report can be made:

Via email:

Via written letter:
to the attention of Chief Legal Officer
Epimitheos, 6 Industrial Area A,
Limassol, 3056, Cyprus

We urge the person or ‘whistleblower’ to provide an as detailed as possible description of the matter to allow a proper investigation.

All violation reports may be submitted anonymously, however whistleblowers are encouraged to provide contact details since it may help the investigation and allow RETAL to inform them of the results. If provided, RETAL will endeavor to maintain confidentiality on the whistleblower identity unless otherwise specified by the law.

If the whistleblower is a RETAL employee, he/she will not be retaliated in any way for report being made in good faith.

All reports shall be received and processed properly, objectively and fairly in accordance with RETAL whistleblowing protocol.