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Dear Stakeholders,

It gives me and my fellow board members great satisfaction to see how RETAL kept our commitment to continuously improve our CSR performance in 2020, despite the challenges which the COVID-19 pandemic brought us all.
This difficult year required us to focus our efforts and resources in quickly adapting to a new reality of remote working and additional sanitary measures in order to maintain the efficient running of our operations, while guaranteeing the health and well-being of our employees and stakeholders.

Despite this new reality adding fluctuation in demand and market unpredictability, our commitment to develop our business sustainably never faltered, and indeed, was reinforced. Although we had to postpone some actions, RETAL continued to implement our CSR agenda in order to meet our – and your – high expectations in this crucial field.

We are pleased to report that we achieved great progress on all our set CSR goals for 2020, with our continued actions reflected in a significant increase in our EcoVadis rating for the second year running, as well as maintaining our B score in the CDP climate change survey.

This represents another steppingstone on our journey, and I am proud to see our ambitious next steps and future goals clearly defined here in our 2020 Sustainability Report. From setting science-based targets for our GHG emissions reduction, to further integrating CSR in our purchase decisions, and implementing our human rights policy, RETAL keeps moving forward to reach the highest standards of CSR performance to be a partner of choice for all our stakeholders.

Stay healthy,

Milos Kuzman, Global Sales Director
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Sustainability report 2020

Through this sustainability report we intend to provide all our stakeholders with an overview of RETAL’s current situation and the first steps into our sustainability journey.

We would like to use this report as a key element in our stakeholders’ engagement and we hope that it will spur comments, questions and suggestions that will help us improve our global CSR action. We will be glad to hear from you at [email protected]

Download Sustainability report

Key facts about our sustainability initiatives

Renewable electricity

41% of total consumption 80% in EU & US region

Light weighting

2 445tn of CO2eq saved 63 initiatives in 2020

Carbon footprint mitigation

79 000tn CO2eq saved globally in 2020

EcoVadis Score

58% Silver level

CDP climate change

B score 2020 survey

Management approach

In order to reach our CSR objectives of performance, transparency and accountability, and to meet our stakeholders’ expectations, RETAL is adopting a systematic and holistic approach by implementing the ISO 26000 standard internally and throughout our supply chain.

To help us achieve this in an efficient way we are using the CSR Analytics Pro Toolkit designed by leading international CSR consultancy the CSR Company International, specializing on Strategic CSR, Business Ethics, Sustainability and Stakeholder Engagement.

For all ISO 26000 ‘Core Subjects’, RETAL is adopting a “Plan-Do-Check-Adjust” management approach, defining global objectives and targets through policies, implementing action plans with KPIs to reach those targets, and retro-adjusting objectives based on results.

ISO 26000 standard

ISO 26000 is an internationally recognized standard for CSR management with a holistic approach focusing on seven core subjects:

• Organisation Governance,
• Human Rights,
• Labour Practices,
• The Environment,
• Fair Operating Practices,
• Consumer Issues
• Community Involvement and Development.

Implementing ISO 26000 will provide robustness to our action and allow RETAL to align with European recommendations in terms of non-financial reporting.

Whistle-blowing channel

RETAL strives to be a transparent and ethical company and welcomes any of its employees and external stakeholders to report in good faith any actual or suspected violation of our Policies and any other irregularities, potentially detrimental to RETAL and its business, that they may observe. For this purpose, RETAL has created the following whistle blowing channels through which a violation report can be made:

Via email:
[email protected]

Via written letter:
to the attention of Chief Legal Officer
Epimitheos, 6 Industrial Area A,
Limassol, 3056, Cyprus

We urge the person or ‘whistleblower’ to provide an as detailed as possible description of the matter to allow a proper investigation.

All violation reports may be submitted anonymously, however whistleblowers are encouraged to provide contact details since it may help the investigation and allow RETAL to inform them of the results. If provided, RETAL will endeavor to maintain confidentiality on the whistleblower identity unless otherwise specified by the law.

If the whistleblower is a RETAL employee, he/she will not be retaliated in any way for report being made in good faith.

All reports shall be received and processed properly, objectively and fairly in accordance with RETAL whistleblowing protocol.